Technical Manager

Full Time Talent Solutions in Retail
  • Post Date : April 6, 2021
  • Salary: €45,000.00 - €55,000.00 / Yearly
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Job Description

Technical Manager

What Days of the week will the candidate be expected to work: Generally Monday to Friday, however, there will be a requirement to be on call on weekends on a rostered basis and work over weekends if travelling.

Purpose of the Role

To category manage all aspects of product quality, safety and legality from the supplier base to the customer.

To liaise and consult with other departments in on all aspects of food quality, legality and safety within the

category through training and generation of information and to maintain all technical management systems,

I.e. SEDEX, ETI, Retailer Websites, etc.

To ensure the business is compliant on ethical and environmental issues.

Main Responsibilities:


To develop working relationships with supplier and grower contacts. To include supplier risk assessments &

audits and the management of supplier KPI’s with a view to year on year quality improvement plans.

To ensure that systems are in place to manage quality, safety and legality of product by either 2nd or 3rd

party auditing systems.

Maintenance of supplier/grower due diligence to meet all customer business and legal requirements.

To ensure clear reporting/communication systems are in place back to the supplier to report any matters

relating to non-conformance and supplier improvement.


Develop/maintain good working relationship with internal contacts, e.g. commercial, operations, transport

etc. working with them for best solutions.

To ensure Internal category audit of systems and procedures are in place against BRC/TFS/SOP’s etc.

To ensure full Investigation of internal NC’s and agree resolution

To ensure that shelf life integrity is maintained and agree NC resolution

To support all areas in product knowledge training according to business/external requirements.

Development of robust product knowledge training materials.

Advise on stock rotation and residency issues

Advise on control of waste/rework.

To manage internal projects agreed with the business or external parties.

To assist in internal disputes in relation to quality, safety and legality of product and/or services.

To category manage a pesticide screening programme by risk assessment, by supplier and source of origin.

To manage visits by local authorities that relate to product quality, safety and legality and ETI and the


To manage customer visits that relate to product quality, safety and legality and ETI and the environment.

To ensure that valid systems are in place internally to manage quality, safety and legality of product by either

2nd or 3rd party auditing systems.

To manage a benchmarking programme based on an agreed annual programme or on request of the

commercial/marketing departments.


To develop/maintain trust, confidence and effective working relationships with all customer contacts.

To represent the company in line with the company values.

Respond to enquiries and requests for quality and technical information.

Complaint / rejection investigation.

To manage supplier visits with the customer that relate to product quality, safety and legality and ETI and the


Any other duties or tasks as outlined by the customer category technical managers in relation to safety and

legality of product and year on year quality improvement plans.

Personal Standards

Work Experience & Qualifications:

  • Proven track record developing, implementing and managing Quality Systems within the Food/Fresh Produce industry
  • Good understanding of the requirements of major retailers.
  • Knowledge of 3rd party auditing to a minimum of BRC standards.
  • To have directly worked or to have a clear understanding of retail accreditation standards, F2F, TN11, Global Gap, Bord Bia.
  • Ability to work in a busy environment meeting time/budget deadlines.

Education & Training

  • Degree in Food Related Subject and/or 2 – 3 years’ experience in a Technical/Quality role within the Food/Fresh Produce industry.

Core Competencies:

  • Strong interpersonal and communication skills
  • Must have excellent leadership and management skills
  • Attention to Detail
  • Good time management
  • Ability to work on their own and as part of a team
  • Good computer skills (Word, Excel, Power-point etc.

Required skills